Wholesale Terms & Policies

Shipping policy

How are orders shipped?

All orders are shipped using the “Best Way” from Clinton, MA unless you request otherwise.
When will my order ship?

Orders typically ship within 2–4 weeks. The shipping cost will be added to your invoice.
What are the shipping charges for C.O.D. orders?

An additional UPS or FedEx C.O.D. fee will apply to all C.O.D. shipments.
Do I pay for shipping on free displays?

Yes. Shipping charges apply to free displays and offset merchandise.
How can I find out specific shipping costs to my area?

Please call us at 800-322-3866 to get a shipping estimate for your location.
What happens with back orders?

Out-of-stock items will ship as soon as available unless otherwise noted on your invoice. Regular shipping charges apply.

Note: Back orders under $30.00 will be canceled.
Do you ship internationally?

Yes. All international orders must be pre-paid and invoices must be paid in U.S. funds.
What should I expect after placing an online order?

Once you place an order, you’ll receive an automatic confirmation email within 24 hours. If you don’t receive it, please contact us. All standard terms and conditions apply. Reach out with any additional questions or concerns—we’re happy to help!

Terms of Service

What should I do if my order is damaged or missing items?

If your order is damaged in transit, you must notify both Legacy Publishing Group and the shipping carrier within 5 business days to start a claim. Save all original packaging for the carrier’s inspection.

Once the claim is filed, we'll issue a 30-day return authorization. Damaged goods must be returned in original packaging with a copy of the invoice for replacement.

Any order shortages must be reported to Legacy within 7 business days of delivery.
What payment methods do you accept?

We accept Visa, MasterCard, American Express, and Discover.
What are your payment terms?
  • First-time orders must be paid by C.O.D. or credit card.
  • Net 30 terms are available on reorders with an approved credit check.
  • A 1.5% finance charge applies to overdue balances.
  • A $25 fee applies to returned or stop-payment checks.
  • A 10% service fee is charged for unaccepted or undeliverable orders.
  • 60 & 90-day dating specials are available with approved credit.
  • Invoices are sent by email or fax, unless requested otherwise.
Is there a minimum order amount?
  • First-time order minimum: $100
  • Reorder minimum: $50
Are your prices subject to change?

Yes. Prices are effective January 1, 2025, and may change without notice.
Should I include purchase order numbers?

Yes. Please include purchase order numbers with all invoices, acknowledgements, and correspondence for proper tracking.