Susan Reagan got her character development and licensing chops early in her career while working at Those Characters From Cleveland, a subsidiary of American Greetings. Care Bears and Strawberry Shortcake filled her early days before moving on to R&D where Susan worked on toy and character development for girls properties. Susan's love of illustration eventually drew her to a position in American Greetings Card Design Studio where she honed a variety of illustration styles. Her figure work earned her a place in Society of Illustrators. After a ten year stint as a greeting card illustrator Susan decided to establish her freelance career, and has since illustrated for Papyrus, Madison Greetings, American Girl, Chronicle Books, and others. Her first author-illustrated book, Tweet Hearts was released from Random House in December 2012.